Playtest Coordinator

Production · Pittsburgh, Pennsylvania
Department Production
Employment Type Full-Time
Minimum Experience Entry-level

Schell Games is a highly talented group of artists, programmers, producers, and game designers led by game industry veteran Jesse Schell.  We're the largest full-service education and entertainment game development company in the United States. Since 2002, we've worked with world-class clients and partners to create interactive experiences that engage and inspire players of all ages across all platforms.  Presently, we are focused on virtual reality, augmented reality, location-based experiences, and social games.


Do you like to work on innovative projects in a motivating, friendly atmosphere? Would you agree that games can engage and inspire?


If you answered "YES!" to both questions, you might be a fit for our studio!  



PLAYTEST COORDINATOR


Are you a highly organized person who is comfortable wearing many hats, often at the same time? Are you curious about new technologies and always eager to try something new? Is your skillset hard to fit into one bucket? Are you a self-starter who is able to navigate the complexities needed to serve a diverse multi-team mission? Does the idea of working on wildly different products, often at the same time, excite you? Are you passionate about data-driven decision making? Do you enjoy working with guests of all types? Are you a detailed planner so that you can roll with the unexpected in the moment? We’d love to hear from you! 



AREAS OF RESPONSIBILITY:


  • Setup, facilitation, and troubleshooting for remote user testing with a variety of technologies
  • Hosting & showpersonship for in-person playtests ranging from 1 - 100 people (when safe to do so)
  • Working with multiple project teams to understand playtesting goals and requirements
  • Evaluating playtest process to improve & streamline playtester experiences, regardless of test or product
  • Recruiting playtesters to increase scope and diversity of playtest volunteers including social media, events, on-site recruiting (when safe to do so) and partnerships with other organizations
  • Identifying playtester demographics & crafting appeals for specific test demographics
  • Managing playtester database   
  • Coordinating invitations, RSVPs, communications, logistics, and playtest attendants across multiple projects
  • Verifying & managing Non-Disclosure Agreements
  • Recording & annotating playtest notes, audio & video as needed
  • Conducting player interviews
  • Parsing, processing, and analyzing playtest data into actionable reports for teams, partners and the Product Department
  • Analyzing data from in-game analytics to understand player behavior, identify problems & highlight themes



REQUIREMENTS:


  • 2 years with relevant experience 
  • Comfortable working in Google Docs and Microsoft Office
  • Experience managing throughput for large guest groups



DESIRED SKILLS & EXPERIENCE: 


  • Strong interpersonal, time management, and the ability to improvise during live playtests
  • Strong communication skills including written, oral, & presentational
  • Interest in engaging diverse player bases, including race, age, gender, ethnic background, place of origin, ability level, and level of education
  • Ability to elicit or coax critical feedback from reticent players
  • Ability to identify biased questions and write questions that mitigate bias 
  • Strong understanding of playtesting (or usability testing) goals and best practices
  • Experience troubleshooting in-development or prototype software or hardware 
  • Example(s) of documents that convey a result or finding in a compelling and easy to understand manner
  • Ability to on-ramp quickly to new or proprietary software and hardware 
  • Experience with Usertesting.com is not required, but is a bonus!



Expectations of Game level roles at Schell Games: 


You are building your skills within your discipline and can be relied upon by your team. You are focused on growth, and seek out experts in your craft from within the studio.


You build relationships with colleagues through openness and trust. You can be relied on in your project role. You seek feedback on how you can improve.


You are a capable and responsible team member that fulfills your project responsibilities with appropriate guidance and mentoring. You take advantage of opportunities to learn game development best practices from your colleagues and industry experts.


You recognize leaders within the studio and have identified traits you wish to emulate.



DEI COMMITMENT 


Our studio is committed to providing an equitable and inclusive work environment that ensures that all applicants and team members are treated with dignity and respect.  We will not tolerate any type of discrimination or harassment directed at any applicant or employee because of their gender, race, religion, age, disability, national origin, ancestry, sexual orientation, veteran, family or parental status or any other protected group characteristic.  This equal opportunity and nondiscrimination policy applies to all aspects of employment including recruitment, hiring, promotions, discipline, terminations, wage and salary administration, benefits, and training.


Prohibiting discrimination and harassment is only one part of the equation. “Diversity makes us strong” is more than just something we say.  We value diversity in all forms because it is essential to our success, and we want every member of our team to feel their best creative self.  Our development environment and social culture are based on welcoming, respecting, and celebrating differences among our team members and our players.  We rely on each person to add their own unique skills and perspective to our culture.  Every member of our team is responsible for making the studio as inclusive and equitable as possible.


 Return to the studio's home page.

Candidate selected for this position will be subject to standard employment verification and criminal background check upon offer of contingent employment.

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  • Location
    Pittsburgh, Pennsylvania
  • Department
    Production
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level